Please read these Terms of Use ("Terms") carefully before using the Travellodging website or booking our services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to all the Terms, you must not access or use our website or services.
1. ACCEPTANCE OF TERMS
By accessing or using the Travellodging website, booking our services, or interacting with any of our digital platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy, which are incorporated herein by reference.
2. CHANGES TO TERMS
We may revise these Terms at any time by updating this page. All changes are effective immediately when posted and apply to all access to and use of the website thereafter. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes.
3. USING OUR WEBSITE
3.1 Eligibility
You must be at least 18 years of age to use our website, book our services, or create an account. By using our website, you represent and warrant that you meet this requirement.
3.2 Account Registration
Certain features of our website may require you to register for an account. When you register, you agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Keep your password secure and confidential
- Notify us immediately of any unauthorized access to your account
- Be responsible for all activities that occur under your account
3.3 Prohibited Uses
You agree not to use our website:
- In any way that violates any applicable federal, provincial, local, or international law or regulation
- To impersonate or attempt to impersonate Travellodging, a Travellodging employee, another user, or any other person or entity
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
- To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the website, the server on which the website is stored, or any server, computer, or database connected to the website
- To attack the website via a denial-of-service attack or a distributed denial-of-service attack
- To use any robot, spider, or other automatic device, process, or means to access the website for any purpose, including monitoring or copying any of the material on the website
- To introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful
4. INTELLECTUAL PROPERTY RIGHTS
4.1 Ownership
The website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by Travellodging, its licensors, or other providers of such material and are protected by Canadian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
4.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for your personal, non-commercial use. This license does not include:
- Any resale or commercial use of the website or its contents
- Any collection and use of any product listings, descriptions, or prices
- Any derivative use of the website or its contents
- Any downloading or copying of account information for the benefit of another merchant
- Any use of data mining, robots, or similar data gathering and extraction tools
4.3 Trademarks
The Travellodging name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Travellodging or its affiliates or licensors. You must not use such marks without the prior written permission of Travellodging. All other names, logos, product and service names, designs, and slogans on this website are the trademarks of their respective owners.
5. BOOKING AND PAYMENT TERMS
5.1 Tour Bookings
By booking a tour with Travellodging, you agree to:
- Provide accurate and complete information for all participants
- Meet any specified requirements (age, fitness level, etc.) for the selected tour
- Comply with all health and safety instructions provided by your guide
- Be responsible for obtaining all necessary travel documents (passports, visas, etc.)
- Have appropriate travel insurance for the duration of your tour
5.2 Pricing and Payments
All prices are in Canadian Dollars (CAD) unless otherwise specified. We reserve the right to change prices at any time, but changes will not affect bookings already confirmed. Payment terms:
- A non-refundable deposit (typically 20% of the total price) is required to confirm your booking
- Full payment is due 60 days prior to the tour start date
- For bookings made within 60 days of the tour start date, full payment is required at the time of booking
- We accept major credit cards and bank transfers
5.3 Cancellation and Refund Policy
Our standard cancellation policy is as follows:
- 60+ days before departure: Full refund minus deposit
- 30-59 days before departure: 50% refund minus deposit
- Less than 30 days before departure: No refund
Specific tours may have different cancellation policies, which will be clearly communicated at the time of booking. In case of force majeure events, we reserve the right to cancel a tour and offer a full refund or an alternative tour date.
6. USER CONTENT
6.1 User Contributions
The website may contain message boards, chat rooms, personal web pages or profiles, forums, bulletin boards, review sections, and other interactive features that allow users to post, submit, publish, display, or transmit content or materials. All user content must comply with the Content Standards set out in these Terms.
6.2 Content Standards
User content must not:
- Contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
- Promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
- Infringe any patent, trademark, trade secret, copyright, or other intellectual property rights of any person
- Violate the legal rights of others or contain any material that could give rise to civil or criminal liability under applicable laws
- Be likely to deceive any person or impersonate any person or misrepresent your identity or affiliation
- Promote any illegal activity or advocate, promote, or assist any unlawful act
- Cause annoyance, inconvenience, or needless anxiety or be likely to upset, embarrass, alarm, or annoy any other person
- Involve commercial activities or sales without our prior written consent
6.3 License to User Content
By posting content to our website, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, publish, distribute, and display such content in connection with the services we provide to you and the promotion of our business.
7. DISCLAIMERS AND LIMITATIONS OF LIABILITY
7.1 Disclaimer of Warranties
THE WEBSITE AND ALL CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Travellodging DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
7.2 Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Travellodging, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.
7.3 Indemnification
You agree to defend, indemnify, and hold harmless Travellodging, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the website.
8. LINKS TO THIRD-PARTY WEBSITES
The website may contain links to third-party websites that are not owned or controlled by Travellodging. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We do not warrant the offerings of any of these entities/individuals or their websites. You acknowledge and agree that Travellodging shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such third-party websites.
9. GOVERNING LAW AND JURISDICTION
These Terms and any disputes relating to these Terms or your use of the website shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of, or related to, these Terms or the website shall be instituted exclusively in the courts of British Columbia, although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.
10. WAIVER AND SEVERABILITY
No waiver by Travellodging of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Travellodging to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.
11. ENTIRE AGREEMENT
These Terms, our Privacy Policy, and Cookie Policy constitute the sole and entire agreement between you and Travellodging regarding the website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the website.
12. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at:
- Email: legal@travellodging.org
- Phone: +15143744600
- Mail: 8172 Bd Maurice-Duplessis, Montréal
Last Updated: August 26, 2025