At Travellodging, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. INFORMATION WE COLLECT
We may collect the following types of information:
Personal Information:
- Name, email address, postal address, and phone number
- Billing information and payment details
- Travel preferences, dietary restrictions, and special requirements
- Passport information and emergency contact details (for tour participants)
- Health information relevant to your participation in our tours
- Demographic information
Non-Personal Information:
- Browser type and operating system
- IP address and device information
- Pages you visit on our website and how you interact with our content
- Referring website or source through which you accessed our site
- Browsing habits and preferences
2. HOW WE COLLECT INFORMATION
We collect information through the following methods:
- Direct Interactions: When you fill out forms, make bookings, subscribe to our newsletter, or communicate with us
- Automated Technologies: Through cookies, server logs, and similar technologies when you visit our website
- Third Parties: We may receive information about you from business partners, travel agencies, or other third parties
3. HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
- To process and manage your tour bookings
- To provide you with information about your booked tours and services
- To communicate with you about our services, promotions, and updates
- To personalize your experience and deliver content relevant to your interests
- To improve our website, services, and customer experience
- To process payments and prevent fraudulent transactions
- To fulfill our contractual obligations to you
- To comply with legal obligations
- To address inquiries and resolve potential disputes
4. LEGAL BASIS FOR PROCESSING
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill our contractual obligations to you when you book a tour or request services
- Legitimate Interests: To improve our services, marketing, and customer relationships, provided these interests don't override your rights
- Consent: When you have given explicit consent for specific processing activities
- Legal Compliance: To comply with legal obligations to which we are subject
5. DISCLOSURE OF YOUR INFORMATION
We may share your information with the following parties:
- Service Providers: Third-party vendors who perform services on our behalf (payment processors, IT service providers, etc.)
- Business Partners: Hotels, transportation providers, local guides, and other partners necessary to fulfill your travel arrangements
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate safeguards for your data
- With Your Consent: In other cases where we have your explicit consent
We do not sell your personal information to third parties.
6. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as for statute of limitations, disputes, or regulatory investigations)
7. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication procedures
- Staff training on data protection
- Secure network infrastructure
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
8. YOUR PRIVACY RIGHTS
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal information
- Rectification: The right to request that we correct inaccurate information about you
- Erasure: The right to request that we delete your personal information in certain circumstances
- Restrict Processing: The right to request that we restrict the processing of your information in certain circumstances
- Data Portability: The right to receive your personal information in a structured, commonly used format
- Object: The right to object to our processing of your personal data
- Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information
To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We may need to verify your identity before responding to your request.
9. INTERNATIONAL DATA TRANSFERS
We may transfer your personal information to countries outside of your country of residence, including to countries that may not provide the same level of data protection as your home country. When we transfer your information internationally, we implement appropriate safeguards in accordance with applicable law to ensure your information is adequately protected. These safeguards may include:
- Standard contractual clauses approved by relevant data protection authorities
- Ensuring the recipient country has been deemed to provide adequate protection
- Obtaining your consent for the transfer
10. CHILDREN'S PRIVACY
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
11. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to collect information about your browsing activities. For more detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
12. THIRD-PARTY LINKS
Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
13. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
14. CONTACT US
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@travellodging.org
- Phone: +15143744600
- Mail: 8172 Bd Maurice-Duplessis, Montréal
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your local data protection authority.
Last Updated: August 26, 2025